Got Questions?
We've Got Answers
Everything you need to know about your jewellery, orders, delivery, care, and more.
How do I place an order?
Choose your favourite jewellery piece, select any available options, and click Add to Cart. Review your cart and proceed to Checkout to complete your order.
Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may not be possible.
How can I check my order status?
Go to My Account → Orders to view your order history and current order status.
Where can I find my order number?
Your order number is shown on the order confirmation page and in your order confirmation email.
I haven't received my order confirmation email. What should I do?
First, check your spam or promotions folder. If you still can’t find it, contact us with the email address used for your order.
How do I know which size to choose?
Please refer to the Size Guide available on the relevant product page before placing your order.
Where can I find product details?
Material, dimensions, size, care instructions, and other available information are provided on the individual product page.
Are the product colours exactly as shown in the pictures?
We make every effort to display colours accurately. However, slight variations may occur depending on lighting and your screen settings.
Is the jewellery suitable for sensitive skin?
Please check the material information provided on the product page. If you need additional information about a specific product, contact our support team.
How do I add a product to my cart?
Open the product you want to purchase, select the required options, and click Add to Cart.
Can I change the quantity in my cart?
Yes. Open your Cart, update the quantity, and select Update Cart if required.
Can I remove an item from my cart?
Yes. Open your cart and click the Remove option next to the product you want to remove.
Can I apply a discount coupon?
If you have a valid coupon code, enter it in the Coupon Code field on the Cart or Checkout page and click Apply Coupon.
Do I need an account to place an order?
If guest checkout is enabled, you can place an order without creating an account. Creating an account allows you to easily view your orders and manage your details.
What payment methods do you accept?
Available payment methods are displayed on the Checkout page. These may include credit cards, debit cards, UPI, and other supported payment methods.
Is my payment secure?
Yes. Payments are processed through secure payment gateways available on our website.
My payment was successful, but my order is not showing. What should I do?
Please wait a few minutes and check My Account → Orders or your email. If the order is still not showing, contact our support team with your payment details.
My payment failed. Can I try again?
Yes. You can return to checkout and try an available payment method again.
Where do you deliver?
We deliver to locations supported by our shipping service. Available delivery options are shown during checkout after entering your shipping address.
How much does shipping cost?
Shipping charges are calculated at checkout based on your delivery location and applicable shipping rules.
How long will my order take to arrive?
Estimated delivery times are displayed during checkout where available. Delivery times may vary depending on your location.
How can I track my order?
Once your order has been shipped, tracking information will be shared with you when available. You can also check My Account → Orders.
What happens if I enter the wrong shipping address?
Contact us immediately. If the order has not yet been shipped, we may be able to update the address.
Can I return my jewellery?
Returns are available for eligible products according to our return policy. The product must meet the required condition and return criteria.
How do I request a return?
Contact our customer support team with your order number and return reason. We will guide you through the return process.
Can I exchange a product?
Exchanges are available for eligible products according to our exchange policy. Please contact us for assistance.
What condition should the product be in for a return?
The product should generally be unused, unworn, undamaged, and returned with its original packaging and included items.
When will I receive my refund?
Once your returned product has been received and approved, the refund will be processed according to our refund policy.
What if I receive a damaged or incorrect product?
Contact us as soon as possible and provide your order number along with clear photographs of the product and packaging. Our team will assist you.
How do I create a WooCommerce account?
Select My Account and follow the registration instructions. You can then manage your orders, addresses, and account details from your dashboard.
How can I view my previous orders?
Log in and go to My Account → Orders to view your previous orders.
How can I change my billing or shipping address?
Go to My Account → Addresses, where you can update your saved billing and shipping information.
I forgot my password. What should I do?
On the login page, click Lost your password? and follow the instructions to reset it.
Can I create an account after placing an order?
If your store allows account creation, you can create an account and manage your orders from the My Account section.
How should I care for my jewellery?
Keep your jewellery away from water, perfumes, lotions, sweat, and harsh chemicals. Store each piece separately in a dry place when not in use.
Can I wear my jewellery while showering or swimming?
We recommend removing your jewellery before showering, swimming, or exercising to help maintain its finish.
How should I clean my jewellery?
Gently wipe your jewellery with a soft, dry cloth. Avoid abrasive cleaners and harsh chemicals.